FAQ

Contact Us

How can I contact BROTHER TRUCKERS LLC?

Returns & Exchanges

What is your return policy?

All products can be returned within 30 days from the date of purchase if they have not been worn and are in brand new condition with original packaging. The original shipping cost of the order will not be refunded, only the cost of the returned item(s). The customer is responsible for the cost of return shipping. Please email info@brothertruckersco.com to begin the return process.

What is your exchange policy?

All products can be exchanged within 30 days from the date of purchase if they have not been worn and are in brand new condition with original packaging. The customer is responsible for the cost of the exchange shipping to us. We are responsible for the cost of shipping the exchange back to the customer. Please email info@brothertruckersco.com to begin the exchange process.

Shipping

When will my order be shipped?

All orders are shipped within 1 business day from the date of purchase unless otherwise stated.

Where are your products shipped from?

All of our products are shipped out of our Southern California facility.

How long will it take for my order to arrive?

All domestic orders will arrive within 1-5 business days from the date of shipment. Please email info@brothertruckersco.com to request a transit time estimate for an international order.

Which carrier do you use for shipping?

All domestic orders are shipped via USPS® First Class Mail. All international orders are shipped via USPS® First Class International Mail. We can also ship via other services like UPS® if requested via email at info@brothertruckersco.com.

Will you provide a tracking number with my order?

Yes, a USPS® tracking number will be provided via email once your order has shipped.

Do you ship worldwide?

Yes, we ship worldwide to the United States and internationally. We are able to ship to your country if you are able to checkout with your shipping address. All international orders are shipped via USPS® First Class International Mail. We can also ship via other services like UPS® if requested via email at info@brothertruckersco.com.

Warranty

Do your products come with a warranty?

All products come with a 1 year manufacturer's warranty unless otherwise stated.

Privacy Policy

What is your Privacy Policy?

Our Privacy Policy can be found at www.brothertruckersco.com/pages/privacy.

Terms of Service

What are your Terms of Service?

Our Terms of Service can be found at www.brothertruckersco.com/pages/terms.